Posted by Ingrid Joffe on Tue, Jan 10, 2012 @ 11:39 AM
Toronto, Ontario (January 10, 2012) — With hundreds of hedge fund trades to process each month, Arrow Capital Management Inc. selected Agreement Express by Recombo Inc. to eliminate the paper burden of the industry document collection requirements for investment advisors, compliance officers and investors.
With this cloud-based software service, Arrow Capital is the first hedge fund in Canada to adopt automated contract management and digital signature technology. Arrow processes hundreds of purchases each month; going paperless solves the numerous issues of a cumbersome process that requires multiple signatures and back-up documents.
“This exciting new process will significantly reduce the administrative burden on advisors using the old paper-based model. Once implemented, this electronic process will make tracking documents much easier and also reduce printing costs saving a few trees along the way,” said Rob Parsons, managing director and COO of Arrow Capital. “Agreement Express is seamless and makes the entire trade process more manageable for everyone.”
Agreement Express offers complete automation and integration of the entire contract lifecycle, including digital signatures. From error-free data entry, adding necessary support documents and getting secure signatures from each person in the right order, Agreement Express eliminates printing, shipping and storage costs. Every touchpoint, keystroke and signature is tracked throughout the process to satisfy compliance requirements while providing a simplified user experience.
“People expect a high level of service and responsiveness to their needs. Agreement Express is an ideal choice for investment management companies like Arrow Capital who experience a high volume of contracts. It provides an easy-to-use experience while allowing advisors to conduct more business and cut through the red tape of a paper process,” said Mike Gardner, CEO of Recombo.
Arrow Capital has experienced numerous benefits by going paperless: improved time management spent to collect signatures, easier tracking and management of document flow, ability to resend documents, immediately fix errors, provide documents for multiple signatures instantly, and reduce the storage burden by eliminating boxes of paper documents.
The ecofriendly benefit of working in the cloud also appealed to Arrow Capital. “It’s a way to reduce our carbon footprint,” added Parsons. “A lot of people don’t want to receive a paper document if they can read it and sign it online. With Agreement Express everyone appreciates its ease-of-use and environmental benefits.”
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About Capital Management Inc.
Arrow Capital Management is an employee-owned company, founded in 1999 by James
McGovern. Arrow's expertise in active portfolio management and manager selection is evident in
its strong, diverse platform, which provides our clients with access to a global selection of
outstanding alternative investment funds. One of the most experienced alternative investment
fund companies in Canada and with an extensive network of global resources, Arrow has
successfully navigated its clients through all types of market conditions. Arrow Capital
Management is a founding member of AIMA Canada (Alternative Investment Management
Association) and is a substantial co-investor in its own funds. Arrow Capital Management is
based in Toronto, Canada, with sales offices in Vancouver, Calgary, and a joint venture
relationship in London, UK with Generation Asset Management (UK) Limited. Arrow Capital
Management currently oversees more than CDN$1.2 billion on behalf of high net-worth and
institutional investors globally.
About Recombo
Recombo is a global leader in contract management software that helps organizations streamline business processes, improve productivity, and reduce operational expenses related to approval processes by 75% annually by automating their contract workflows. Agreement Express by Recombo™ is a cloud-based, transactional contract management software platform that materially improves operating margins within days by replacing paper-intensive business processes. Agreement Express is the fastest, most affordable way to eliminate all document errors and data-entry. Customers include Questrade, Volusion, Billing Tree, HUB International, M&T Bank. For more information, please visit http://www.recombo.com/ .Agreement Express is a registered trademark of Recombo Inc. All rights reserved.
For further information, contact:
Arrow Capital Management
Rob Parsons
Tel: 416-323-0477
E-mail: rparsons@arrow-capital.com
www.arrow-capital.com
Recombo
Ingrid Joffe
Tel: 604 699 3045
E-mail: ijoffe@recombo.com
http://www.recombo.com
Posted by Melanie Aizer on Wed, Aug 10, 2011 @ 04:00 PM
By automating business processes with contract management software, two leading organizations instantly improved the customer experience and customer satisfaction.
The third largest municipal electricity distribution company in Ontario, Hydro Ottawa, automated the enrollment process for their pre-authorization payment plan programs and improved their customer experience.
DOWNLOAD CASE STUDY TODAY and learn how Hydro Ottawa: 
- Improved customer satisfaction by implementing an easy online enrollment process
- Reduced operational costs by eliminating the need for expensive paper and storage
- Improved productivity by freeing up resources
“Implementing Agreement Express has allowed us to expand the suite of online services we offer our customers, through our convenient and secure customer portal, allowing them to manage their own account anytime."
Linda Larocque, Supervisor of Customer Experience for Hydro Ottawa
Telluride's leading vacation rental management company, Telluride Alpine Lodging, automated the guest check-in process & improved customer satisfaction nearly 100%.
DOWNLOAD THE CASE STUDY TODAY and learn how Telluride Alpine Lodging: 
- Reduced operational costs by 30k annually
- Improved charge-back rates by 100%
- Improved customer satisfaction nearly 100% with an online check-in process
"Agreement Express helps our guests get to where they are going faster and easier. Automating the process eliminates the need for guests to add additional travel time to physically check-in at one of the remote locations.”
Chantel Meeker, Director of Guest Services, Telluride Alpine Lodging
Posted by Melanie Aizer on Mon, Aug 08, 2011 @ 03:28 PM
There are two types of technologies that companies can select to resolve their business inefficiencies of processing paper-based contracts.
Digital signature technology enables users to place a digital signature onto a document. This eliminates the delivery of documents to signatories, either by mail or courier. Digital signature technology reduces delivery costs and eliminates latency of returned documents. This technology is ideal for business processes that require a contract to simply be signed and returned.
Digital signature capability is certainly one important component of automating the contract process — but it is just the start.
Contract management software has built in workflow automation features that make it possible to mirror even the most complex workflow process.
Contract management software reduces and even eliminates operational time and expense associated with:
• Preparing contracts
• Distributing contracts
• Routing contract data into additional forms or to appropriate signatories
• Checking for contract errors
• Storing contracts into internal or external back-office systems
• Retrieving individual or groups of contracts — by file names or by any internal data points
Products and services such as insurance, wealth management and merchant card service application forms, employee on-boarding, and equipment lease agreements all require the completion of multiple forms. Some of them need to be dynamically added to the package depending on customer selections in the ‘master’ agreement, approval of various internal and external signatories, and mapping of all the data and supporting documents into internal and systems of record.
More automation means less manual labor, faster contract conversion times, a better customer experience and lower shipping costs.
Workflow automation is driven by three key elements:
Contract Routing
Correct contract routing is the key to automation. For example, new account applications require information to be filled-out first by the potential client, then by the company for quotation, and then back to the client for final signature. Final copies may need to be sent to your organization and other suppliers involved in the deal.
Business Rules
The approval process may require that contracts be dynamically routed by decision-tree business rules. For instance, a new customer application may contain a question about payment method. If the customer selects “direct withdrawal,” then the automatic withdrawal agreement form is launched and routed, as required.
Supporting Documentation
Contracts often require supporting documentation. For example, a direct withdrawal agreement will likely require a copy of a void check, while ensuring that the correct supporting documentation is uploaded by the relevant signatory and travels with the contract package.
Download our Executive Summary TODAY and improve your contract processing-related operating margins by 75% or greater within days of implementation.
Posted by Melanie Aizer on Fri, Jul 29, 2011 @ 03:45 PM
Think about the documents in your organization that require formal or informal approval or sign-off; your contracts, agreements, proposals, account opening forms, expense reports, employee on-boarding packages, and so on. 
Common to all of these different document types is the excessive cost in processing them.
Think about your own company and whether any of these issues exist:
- Additional labor is allocated to manually key or scan information from completed documents into one or more back-office system or a significant percentage of customers go away after being frustrated by clumsy and difficult to understand agreement forms
Considering all of these costs it may not come as a surprise to learn that manually processing business agreements is very likely costing your organization anywhere from $20 to $40 ... per agreement.
And if the business documents are customer facing, such as account opening forms, the potential for revenue shortfalls due to customer abandonment rates or sales person inefficiency can cause your costs to skyrocket.
Watch this 5 Minute Video and Discover the Power of Contract Management Software to Improve Operating Margins in Days
Posted by Melanie Aizer on Wed, Jul 27, 2011 @ 10:59 AM
What is “contract management software” and how does it differ from “e-signature” technology?
E-signature technology enables users to place a digital signature onto a contract. The capability is certainly a component of improved efficiency — but it is just a start.
A complete contract management software system eliminates waste by automating the entire workflow.
The significant technical break-through is that contract management software enables users to control not just contract images,
but also the data elements within the contracts. The ability to manage at the data level opens up new automation possibilities.
For example, you can import and populate contracts from a variety of sources (Customer Relationship Management, Sales Force Automation, Excel spreadsheets, ERP systems, etc.), move the data into other contracts relevant to the particular process, verify data-entry at the time contracts are filled-in, map contract data fields into internal systems, and much more.
According to Forrester Research, Inc. January, 2010 Market Overview: E-Signatures in 2010: “...
Automating Workflows Delivers The Value. The signing process is the keystone of the execution of a legally or administratively binding agreement. However, as central as it is, the signature itself is only one part of the overall document or business process life cycle; the true value to an organization lies in replacing all paper-based processes with electronic ones and securely automating as many previously manual steps and procedures as possible. ”
Is contract management software right for you?
The benefit of contract management software is to drive down costs by automating the repeatable aspects of creating, distributing, signing and storing paperwork.
Contract management software is best suited for organizations with high volumes of similar transactions with a complex signatory routing process. There are innumerable situations where automation can quickly eliminate wasted resources.
Visit our resource library or
view client testimonials from real-life success stories of companies using contract managment software to solve their unique business challenges.
“We did a lot of research into digital signature solutions to minimize our lost charge-backs. Although some of those solutions appeared cheaper, we preferred the ease-of-use of Agreement Express and the cost was perfectly priced. Working as the administrator, the Agreement Express dashboard was much more inviting than the other companies we looked at; I can easily reset passwords, change user preferences, search documents by criteria, and flag documents that have not been read.”
- Chantel Meeker, Director of Guest Services for Telluride Alpine Lodging 
Posted by Melanie Aizer on Mon, Jul 25, 2011 @ 11:12 AM
Recombo Provides Paperless Contract Management for More Efficient Results
Agreement Express by Recombo is profiled by leading organization Actuate.
The days of paper-intensive business are reaching an end. Today, companies don’t want to be wading through documents to find the one they’re looking for, or to process reams of papers to finish a simple task. Instead, they’d like to consider the environment and reduce their waste, while trimming down the man hours involved in keeping up with the paper trail.
Recombo™ – based out of Vancouver, Canada, with offices in London, England – helps organizations streamline their business processes and improve productivity. They can reduce their clients’ operational costs – attributable to paper processes – by up to 75 percent, while helping to create a greener and less paper-intensive work environment.
Clients in Action: Questrade and M&T Bank have both implemented Recombo’s Agreement Express, with reporting through BIRT by Actuate. Keep reading to find out what they’re doing and the results they’ve achieved.
Revolutionizing Contract Management
Recombo’s solution, Agreement Express, is a paperless contract management software platform. It can improve a company’s operating margin within days, by replacing paper-intensive business processes. It’s powerful, affordable and rapid to implement.
Built around a document management system, Agreement Express enables users to automate and efficiently manage contracts as they flow through each step of the contract approvals cycle, from contract creation, distribution, signing, error-checking and monitoring – through to storing and retrieving. It’s been designed with a robust set of built-in workflow automation features, and can automate any paper-based approval process for a variety of industries that require a number of forms to be completed and a range of internal and external signatories to sign and approve (for example, the insurance, wealth management and debt settlement industries).
The solution’s flexible integration engine enables contract data to be imported from a range of sources, and for data from completed contracts to be mapped into any internal or external back-office system, including CRM integration and website integration.
Posted by Melanie Aizer on Thu, Jul 21, 2011 @ 11:15 AM
Recombo is pleased to be attending the MidWest Acquirer Association's 9th Annual Conference.
Please come by our exhibit and meet with Bob Alvarez, Business Development Manager for Recombo to hear how leading financial institutions have transformed their business processes with Agreement Express.
July 26-28, 2011
The Oak Brook Hills Marriott Resort
Connect with Bob in LinkedIn
E-mail Bob
ABOUT BOB
Professional B2B Consultant with over 10 years experience.
ABOUT RECOMBO AND AGREEMENT EXPRESS
Recombo is a global leader in contract management software that helps organizations streamline business processes, improve productivity, and reduce operational expenses related to approval processes by 75% annually by automating their contract workflows. Agreement Express by Recombo™ is a cloud-based, transactional contract management software platform that materially improves operating margins within days by replacing paper-intensive business processes. Agreement Express is the fastest, most affordable way to eliminate all document errors and data-entry. Customers include Questrade, Volusion, Billing Tree, HUB International, M&T Bank.
ABOUT AGREEMENT EXPRESS FOR ELECTRONIC PAYMENTS & BANKING
Reduce Operational Costs with Paperless On-Boarding for Bank Card Acquirers
• Pre-load your merchant application forms and start sending customer applications instantly
• Integrate directly into processor’s front-end boarding platforms
• Create and customize the online self-enrollment process
• Easily and instantly adjust the application workflow
• Integrate Agreement Express into Salesforce.com CRM or any front or back-office system
• Create new application forms or templates (with associated sign-offs and workflows)
• Configure and adapt the system on your own as your business evolves
Discover how businesses like yours are gaining a competitive edge with Agreement Express by Recombo.
For more infomation, please visit Agreement Express for Electronic Payments and Banking
View Agreement Express Product Features.
Download Electronic Payments Industry Solution Brief Now!
Posted by Melanie Aizer on Tue, Jul 19, 2011 @ 10:27 AM
Case Study: Leader in E-Commerce Shopping Cart Software Volusion Improved Sales Productivity by 60% with Contract Management Software
QUICKFACTS
Company
• Name: Volusion
• Location: Austin TX (HQ) and London
• Industry: Electronic Payments
• Employees: 150
• Customers: Over 20,000 unique customers using e-commerce shopping cart platform
• Founded: 1999
Customer Profile
Volusion is the e-commerce leader in shopping cart software. Since 1999, Volusion has been on the cutting edge of e-commerce technology, revolutionizing the industry by introducing the now standard one-page checkout process. Their software serves over 100,000 eager entrepreneurs from all over the world, and used by a wide array of businesses, including Fortune 500 companies. Their client base has also grown exponentially – in 2009, online storeowners using Volusion’s e-commerce solution processed over $2 billion in transactions.
Application Description
Volusion implemented Agreement Express™, Recombo’s contract management software to expedite their merchant services application process.
Implementation
Volusion implemented Agreement Express in February 2009.
Business Challenges
• Manual processing of paper-based merchant services applications
• Inefficiencies in retrieving and data-keying returned contracts
• High abandonment rates for customer applications
Objectives
• Reduce abandonment rates of returned contracts
• Improve productivity and efficiencies for sales team
• Integrate online contracts into their CRM system, Salesforce.com
Results
• Completion rates increased 60% from web traffic to customer
• Reduced operating costs, eliminating data-entry labor
• Improved customer satisfaction
“We selected Agreement Express because Recombo was willing and able to help customize the solution we required to fit our unique business needs.”
- Neil Patel, Director of Merchant Services for Volusion
Posted by Melanie Aizer on Fri, Jul 15, 2011 @ 11:48 AM
TIO Networks Corp. Reduced Latency in Dealer Location Implementations from 15-30 Days to 2-3 Days with the Help of Agreement Express
TIO has automated the entire enrollment process and Agreement Express plays a huge part of the online presence, allowing sales contracts to be digitally signed, stored and easily retrieved in Salesforce.com.
Salesforce.com plays a very important role for the TIO sales staff. The ability to integrate Agreement Express with back-office systems meant that staff could continue to work in Salesforce.com and gain the automation capabilities that Agreement Express delivers.
QUICKFACTS
Company
• Name: TIO Networks Corp.
• Location: Vancouver, BC, Canada
• Industry: Financial Services
• Employees: 60 in North America
• Revenue: *19,021,254
• Founded: 1997
Customer Profile
TIO Networks Corp. is the leading multi-channel expedited bill payment processor serving the largest telecom, wireless, cable and utility bill issuers in North America. With over 25,000 endpoints to its processing network, TIO symbolizes fast, convenient and secure access to expedited payment services.
Application Description
TIO Networks Corp. implemented Agreement Express™ Recombo’s contract management software to expedite the enrollment process of their dealer distribution centers for bill payment processing.
Implementation
TIO Networks Corp. implemented Agreement Express in September 2006.
Business Challenges
• Lag time of contract initiation to contract completion from distribution centers
• Long delays in making the dealer distribution centers operational
• Inefficiencies in storing and retrieving paper contract
Objectives
• Reduce latency in signing up new dealer distribution centers
• Increase the number of distribution points, per month
• Improve facility to retrieve signed sales contracts
Results
• Reduced latency in implementation of new locations from 15-30 business days to 2-3 days with the help of Agreement Express, in conjunction with their development of web demos and online training tools
• Increased the ability to contract distribution centers up to 50-100 monthly, without increasing staff
• Online contracts are easily stored and retrieved in their CRM system, Salesforce.com
“Agreement Express has helped us grow our business by increasing our number of monthly contracts for distribution points and allowing staff more time for customer follow-up and training.”
- Tony Habib, Director of Distribution for TIO Networks Corp.
Posted by Melanie Aizer on Wed, Jul 13, 2011 @ 10:38 AM
Contract Management Software by Recombo Reduced Operational Costs by 30k Annually for Leading Property Management Company
Telluride Alpine Lodging Implements Agreement Express to Fully Automate their Guest Check-in Process
QUICKFACTS
Company
• Name: Telluride Alpine Lodging
• Location: Telluride, CO
• Industry: Property Management
• Employees: 30-50
• Customers: Over 10,000 annually
• Founded: 2008
Customer Profile
Telluride Alpine Lodging is the most experienced vacation rental management company in Telluride. Telluride Alpine Lodging offers a variety of lodging options from private homes to condos.
Application Description
Telluride Alpine Lodging implemented Agreement Express™, Recombo’s contract management software to automate the guest check-in process.
Implementation
Telluride Alpine Lodging implemented Agreement Express in November 2010.
Business Challenges
• Time-consuming, manual process assembling guest packets
• Lost charge-backs resulting from missing credit card information
• Customer inconvenience of travelling to remote check-in locations
Objectives
• Improve operational costs
• Capture credit card information for charge-backs
• Reduce preparation time to assemble guest packets
Results
• Reduced operational costs by 30k annually
• Improved charge-back rates by 100%
• Improved customer satisfaction nearly 100% with an online check-in process
“We did a lot of research into digital signature solutions to minimize our lost charge-backs. Although some of those solutions appeared cheaper, we preferred the ease-of-use of Agreement Express and the cost was perfectly priced.”
Chantel Meeker, Director of Guest Services for Telluride Alpine Lodging