Case Study: Contract Management Software Reduces Operational Costs
Posted by Melanie Aizer on Wed, Jul 13, 2011 @ 10:38 AM
Contract Management Software by Recombo Reduced Operational Costs by 30k Annually for Leading Property Management Company
Telluride Alpine Lodging Implements Agreement Express to Fully Automate their Guest Check-in Process
QUICKFACTS
Company
• Name: Telluride Alpine Lodging
• Location: Telluride, CO
• Industry: Property Management
• Employees: 30-50
• Customers: Over 10,000 annually
• Founded: 2008
Customer Profile
Telluride Alpine Lodging is the most experienced vacation rental management company in Telluride. Telluride Alpine Lodging offers a variety of lodging options from private homes to condos.
Application Description
Telluride Alpine Lodging implemented Agreement Express™, Recombo’s contract management software to automate the guest check-in process.
Implementation
Telluride Alpine Lodging implemented Agreement Express in November 2010.
Business Challenges
• Time-consuming, manual process assembling guest packets
• Lost charge-backs resulting from missing credit card information
• Customer inconvenience of travelling to remote check-in locations
Objectives
• Improve operational costs
• Capture credit card information for charge-backs
• Reduce preparation time to assemble guest packets
Results
• Reduced operational costs by 30k annually
• Improved charge-back rates by 100%
• Improved customer satisfaction nearly 100% with an online check-in process
“We did a lot of research into digital signature solutions to minimize our lost charge-backs. Although some of those solutions appeared cheaper, we preferred the ease-of-use of Agreement Express and the cost was perfectly priced.”
Chantel Meeker, Director of Guest Services for Telluride Alpine Lodging
