Case Study: Contract Management Software with Salesforce.com
Posted by Melanie Aizer on Fri, Jul 15, 2011 @ 11:48 AM
TIO Networks Corp. Reduced Latency in Dealer Location Implementations from 15-30 Days to 2-3 Days with the Help of Agreement Express
TIO has automated the entire enrollment process and Agreement Express plays a huge part of the online presence, allowing sales contracts to be digitally signed, stored and easily retrieved in Salesforce.com.
Salesforce.com plays a very important role for the TIO sales staff. The ability to integrate Agreement Express with back-office systems meant that staff could continue to work in Salesforce.com and gain the automation capabilities that Agreement Express delivers.
QUICKFACTS
Company
• Name: TIO Networks Corp.
• Location: Vancouver, BC, Canada
• Industry: Financial Services
• Employees: 60 in North America
• Revenue: *19,021,254
• Founded: 1997
Customer Profile
TIO Networks Corp. is the leading multi-channel expedited bill payment processor serving the largest telecom, wireless, cable and utility bill issuers in North America. With over 25,000 endpoints to its processing network, TIO symbolizes fast, convenient and secure access to expedited payment services.
Application Description
TIO Networks Corp. implemented Agreement Express™ Recombo’s contract management software to expedite the enrollment process of their dealer distribution centers for bill payment processing.
Implementation
TIO Networks Corp. implemented Agreement Express in September 2006.
Business Challenges
• Lag time of contract initiation to contract completion from distribution centers
• Long delays in making the dealer distribution centers operational
• Inefficiencies in storing and retrieving paper contract
Objectives
• Reduce latency in signing up new dealer distribution centers
• Increase the number of distribution points, per month
• Improve facility to retrieve signed sales contracts
Results
• Reduced latency in implementation of new locations from 15-30 business days to 2-3 days with the help of Agreement Express, in conjunction with their development of web demos and online training tools
• Increased the ability to contract distribution centers up to 50-100 monthly, without increasing staff
• Online contracts are easily stored and retrieved in their CRM system, Salesforce.com
“Agreement Express has helped us grow our business by increasing our number of monthly contracts for distribution points and allowing staff more time for customer follow-up and training.”
- Tony Habib, Director of Distribution for TIO Networks Corp.
