Contract Management Software Improves Sales Productivity by 60%
Posted by Melanie Aizer on Tue, Jul 19, 2011 @ 10:27 AM
Case Study: Leader in E-Commerce Shopping Cart Software Volusion Improved Sales Productivity by 60% with Contract Management Software
QUICKFACTS
Company
• Name: Volusion
• Location: Austin TX (HQ) and London
• Industry: Electronic Payments
• Employees: 150
• Customers: Over 20,000 unique customers using e-commerce shopping cart platform
• Founded: 1999
Customer Profile
Volusion is the e-commerce leader in shopping cart software. Since 1999, Volusion has been on the cutting edge of e-commerce technology, revolutionizing the industry by introducing the now standard one-page checkout process. Their software serves over 100,000 eager entrepreneurs from all over the world, and used by a wide array of businesses, including Fortune 500 companies. Their client base has also grown exponentially – in 2009, online storeowners using Volusion’s e-commerce solution processed over $2 billion in transactions.
Application Description
Volusion implemented Agreement Express™, Recombo’s contract management software to expedite their merchant services application process.
Implementation
Volusion implemented Agreement Express in February 2009.
Business Challenges
• Manual processing of paper-based merchant services applications
• Inefficiencies in retrieving and data-keying returned contracts
• High abandonment rates for customer applications
Objectives
• Reduce abandonment rates of returned contracts
• Improve productivity and efficiencies for sales team
• Integrate online contracts into their CRM system, Salesforce.com
Results
• Completion rates increased 60% from web traffic to customer
• Reduced operating costs, eliminating data-entry labor
• Improved customer satisfaction
“We selected Agreement Express because Recombo was willing and able to help customize the solution we required to fit our unique business needs.”
- Neil Patel, Director of Merchant Services for Volusion
