Q: I clicked on the link in an e-mail that I received, and my internet browser opened to a page that shows an Agreement Express agreement. What do I do now?
A: If you aren’t already registered, when you click on the SIGN HERE, or INITIAL HERE colored boxes, you will be prompted to register, else simply enter your password where prompted, and click ACCEPT.
Once you have signed where needed, click FINISH & SEND and you’re done.
Q: I haven’t received an Agreement Express password. How do I sign up for one?
A: You need to register. On the agreement, click on the signature field “Sign Here” or "Initial Here" and follow the instructions in the “Register Now” balloon. Click on the “Register” button to create your own password. You will be able to use this password for any future Agreement Express agreements sent to you.
Q: How do I know where to sign?
A: The yellow arrow will guide you along pointing you to any fields that need to be filled in or spots to sign.
Q: I've signed the agreement, but now I can't make any changes. Why?
A: Once an agreement has been signed, Agreement Express locks the agreement so that it cannot be modified in order to comply with Electronic Signature laws.
Q: I've signed the agreement, but the other people haven't. What do I do next?
A: Wait. If there are others that need to sign the agreement, you will only be notified when the agreement has been signed by everyone. All signatories will be emailed an “Agreement Completed” notification with a link to the fully signed agreement (for viewing, saving and printing copies for their records).
Q: I'm not the person who is supposed to sign the agreement that I received. How can someone else sign it instead?
A: Generally, if you are sent an agreement that you cannot sign, you should contact the sender and redirect them to the correct email address of the person that should sign the agreement. The one exception to this rule (an administrative role signature) must be implemented by the publisher of your agreement, who will likely have informed you of this option.
Q: I clicked on my e-mail address and received the message “cannot sign for another person."
A: Open the agreement through the attachment link sent to your email. To stop others from signing in your place, each signer is sent a link that will only allow them to sign themselves.
Q: I’m trying to sign but keep receiving the message “another user has signed in the meantime.”
A: Please close and re-open the agreement. Another user has signed since you opened the agreement so the system is stopping you from signing an older version of the agreement.
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